The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis

Performance management of mental health services (MHS) through quality reporting of strategic indicators and goals is essential to improve efficiency and quality of care. One such method is the balanced scorecard (BSC). This integrative review of peer-reviewed and industry implemented BSCs in MHS ai...

Full description

Saved in:
Bibliographic Details
Published inThe journal of behavioral health services & research Vol. 50; no. 1; pp. 128 - 146
Main Authors Brimelow, Rachel E., Amalathas, Aneline, Beattie, Elizabeth, Byrne, Gerard, Dissanayaka, Nadeeka N.
Format Journal Article
LanguageEnglish
Published New York Springer US 01.01.2023
Springer Nature B.V
Subjects
Access
Balanced Scorecard
Benchmark tests
Benchmarking - methods
Case studies
Client satisfaction
Clinical governance
Clinical outcomes
Community and Environmental Psychology
Governance
Health Informatics
Health Promotion and Disease Prevention
Health Psychology
Health services
Humans
Medicine
Medicine & Public Health
Mental disorders
Mental health care
Mental Health Services
Motivation
Objectives
Performance evaluation
Performance management
Psychiatry
Public Health
Quality improvement
Quality of care
Staffing
Success
Treatment outcomes
Governance
Balanced scorecard
Quality of care
Mental health
Online AccessGet full text

Cover

More Information
Summary:Performance management of mental health services (MHS) through quality reporting of strategic indicators and goals is essential to improve efficiency and quality of care. One such method is the balanced scorecard (BSC). This integrative review of peer-reviewed and industry implemented BSCs in MHS aims to inform future development of a more comprehensive mental health–focused benchmarking tool. A two-part systematic literature search consisted of peer-reviewed published literature on MHS specific BSCs utilising the PRISMA guidelines in addition to industry published BSCs available online. A total of 17 unique BSCs were identified. A total of 434 indicators were subject to thematic analysis identifying 11 key themes: prevalence, accessibility, services provided, clinical outcomes, client satisfaction, client involvement, staff motivation, staffing levels, governance and compliance, development, and costs and revenue. These themes represented the measures that MHS believed measured key performance criteria in alignment with their organisational objectives.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
ObjectType-Review-3
content type line 23
ISSN:1094-3412
1556-3308
1556-3308
DOI:10.1007/s11414-022-09806-3