Authenticity in Objects and Activities: Determinants of Satisfaction with Virtual Reality Experiences of Heritage and Non-Heritage Tourism Sites
Virtual Reality (VR) is becoming an increasingly important technology in a host of industries, including tourism. VR can provide virtual experiences before, during, or in lieu of real-world visits to tourism sites. Hence, providing authentic experiences is essential to satisfy guests with the site a...
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| Published in | Information systems frontiers Vol. 25; no. 3; pp. 1219 - 1237 |
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| Main Authors | , , |
| Format | Journal Article |
| Language | English |
| Published |
New York
Springer US
01.06.2023
Springer Nature B.V |
| Subjects | |
| Online Access | Get full text |
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| Abstract | Virtual Reality (VR) is becoming an increasingly important technology in a host of industries, including tourism. VR can provide virtual experiences before, during, or in lieu of real-world visits to tourism sites. Hence, providing authentic experiences is essential to satisfy guests with the site and technology. This study analyzes survey data using PLS to identify the determinants of satisfaction with non-immersive VR experiences of heritage and non-heritage tourism sites. Results from 193 subjects reveal the linkages between system quality, object-related authenticity, activity-related authenticity, and presence, as well their relationship with satisfaction. |
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| AbstractList | Virtual Reality (VR) is becoming an increasingly important technology in a host of industries, including tourism. VR can provide virtual experiences before, during, or in lieu of real-world visits to tourism sites. Hence, providing authentic experiences is essential to satisfy guests with the site and technology. This study analyzes survey data using PLS to identify the determinants of satisfaction with non-immersive VR experiences of heritage and non-heritage tourism sites. Results from 193 subjects reveal the linkages between system quality, object-related authenticity, activity-related authenticity, and presence, as well their relationship with satisfaction. Virtual Reality (VR) is becoming an increasingly important technology in a host of industries, including tourism. VR can provide virtual experiences before, during, or in lieu of real-world visits to tourism sites. Hence, providing authentic experiences is essential to satisfy guests with the site and technology. This study analyzes survey data using PLS to identify the determinants of satisfaction with non-immersive VR experiences of heritage and non-heritage tourism sites. Results from 193 subjects reveal the linkages between system quality, object-related authenticity, activity-related authenticity, and presence, as well their relationship with satisfaction.Virtual Reality (VR) is becoming an increasingly important technology in a host of industries, including tourism. VR can provide virtual experiences before, during, or in lieu of real-world visits to tourism sites. Hence, providing authentic experiences is essential to satisfy guests with the site and technology. This study analyzes survey data using PLS to identify the determinants of satisfaction with non-immersive VR experiences of heritage and non-heritage tourism sites. Results from 193 subjects reveal the linkages between system quality, object-related authenticity, activity-related authenticity, and presence, as well their relationship with satisfaction. |
| Author | Baker, Jeff Nam, Kichan Dutt, Christopher S. |
| Author_xml | – sequence: 1 givenname: Kichan surname: Nam fullname: Nam, Kichan organization: School of Business Administration, American University of Sharjah – sequence: 2 givenname: Christopher S. orcidid: 0000-0003-0219-0277 surname: Dutt fullname: Dutt, Christopher S. email: CDutt@ariu.edu.qa organization: Al Rayyan International University College, Doha, Qatar & Emirates Academy of Hospitality Management – sequence: 3 givenname: Jeff surname: Baker fullname: Baker, Jeff organization: School of Business Administration, American University of Sharjah |
| BackLink | https://www.ncbi.nlm.nih.gov/pubmed/35633932$$D View this record in MEDLINE/PubMed |
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| Keywords | Tourism Authenticity Satisfaction System quality Presence Non-heritage Virtual reality (VR) Heritage |
| Language | English |
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| SubjectTerms | Authenticity Business and Management Control Cultural heritage Historic sites Information systems IT in Business Management of Computing and Information Systems Operations Research/Decision Theory Perceptions Systems Theory Tourism Tourist attractions Virtual reality |
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| Title | Authenticity in Objects and Activities: Determinants of Satisfaction with Virtual Reality Experiences of Heritage and Non-Heritage Tourism Sites |
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