Adapting genetic counseling operations amidst the COVID‐19 pandemic

The COVID‐19 pandemic caused significant disruptions to the delivery of genetic counseling services and clinical operations. Understanding how these pivots in practice affected patient care across both a county hospital system and academic medical center can help provide models of clinical operation...

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Bibliographic Details
Published inJournal of Genetic Counseling Vol. 30; no. 4; pp. 949 - 955
Main Authors Mauer, Caitlin, Zimmerman, John, Lahiri, Sayoni, Watson, Elise, Parsi, Lily, Berg, Jordan, Pirzadeh‐Miller, Sara
Format Journal Article Web Resource
LanguageEnglish
Published United States John Wiley & Sons, Inc 01.08.2021
Blackwell Publishing Ltd
John Wiley and Sons Inc
Subjects
Adaptation
Charges
Coordination
Counseling services
COVID-19
COVID-19 - epidemiology
Genetic counseling
Genetic Counseling - organization & administration
Genetic screening
genetic services
Genetic testing
Humans
Pandemics
Patients
Service Delivery
service delivery models
Special Issue
Telemedicine
underserved populations
COVID-19
genetic counseling
genetic services
telemedicine
underserved populations
service delivery models
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Summary:The COVID‐19 pandemic caused significant disruptions to the delivery of genetic counseling services and clinical operations. Understanding how these pivots in practice affected patient care across both a county hospital system and academic medical center can help provide models of clinical operations for other genetic counselors. Programmatic data were analyzed between March 18, 2020 and September 18, 2020, including visit completion rates and genetic testing completion outcomes for genetic counseling services during the COVID‐19 pandemic. In addition to analyzing the effects on patient care, we provide commentary on technological adaptations that aided our operations, billing practices, onboarding and engaging new and existing staff, and coordination of education and outreach opportunities. Through this work, we highlight barriers encountered and successful adaptations that will influence future clinical practices and may guide other providers in the development of strategies to meet their clinical and operational needs.
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ISSN:1059-7700
1573-3599
1573-3599
DOI:10.1002/jgc4.1474