Managing strategic change through TQM: learning from failure

This article argues that the study of total quality management (TQM) failure is a valuable vehicle to extend our knowledge of strategic change management. The article reviews the literature on TQM and, after reporting the findings from an in‐depth case study concludes by discussing the meaning of ‘f...

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Bibliographic Details
Published inNew technology, work, and employment Vol. 14; no. 1; pp. 45 - 61
Main Authors Redman, Tom, Grieves, Jim
Format Journal Article
LanguageEnglish
Published Oxford, UK and Boston, USA Blackwell Publishers Ltd 01.03.1999
Blackwell Publishing Ltd
Subjects
Failure
Management
Manufacturing Industry
Organizational Change
Organizations
Personnel management
Role
Strategic management
Strategic Planning
Studies
Total quality
Total Quality Management
Work organization
United Kingdom > UK
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Summary:This article argues that the study of total quality management (TQM) failure is a valuable vehicle to extend our knowledge of strategic change management. The article reviews the literature on TQM and, after reporting the findings from an in‐depth case study concludes by discussing the meaning of ‘failure’ and the lessons for managing strategic change that can be learnt from the study of TQM decline.
Bibliography:istex:B6B55209F1E190D985BB40F5DD4290451DBB3AE1
ark:/67375/WNG-84RV6HJT-1
ArticleID:NTWE052
Available from Blackwell Publishers, 350 Main St., Malden, MA 02148.
ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
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ObjectType-Article-1
ObjectType-Feature-2
ISSN:0268-1072
1468-005X
DOI:10.1111/1468-005X.00052