Service innovation implementation: a systematic review and research agenda

• Published in: The Service industries journal Vol. 40; no. 7-8; pp. 491 - 517
• Main Authors: Singh, Shiwangi, Akbani, Ismail, Dhir, Sanjay
• Format: Journal Article
• Language: English
• Published: London Routledge 10.06.2020; Taylor & Francis Ltd
• Subjects: change implementation; implementation of innovation; individual factors; Innovations; Literature reviews; organizational factors; Service innovation implementation; Services; Systematic review; TCCM; 创新实施; 技术中心; 服务创新实施; 系统文献综述; 组织变更实施; 组织因素;个人因素

This study presents a systematic literature review on the implementation of service innovation in the extant literature. This study conducts a comprehensive review of published articles in the extant literature related to various aspects of service innovation implementation and then critically revie...