Service innovation implementation: a systematic review and research agenda

This study presents a systematic literature review on the implementation of service innovation in the extant literature. This study conducts a comprehensive review of published articles in the extant literature related to various aspects of service innovation implementation and then critically revie...

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Bibliographic Details
Published inThe Service industries journal Vol. 40; no. 7-8; pp. 491 - 517
Main Authors Singh, Shiwangi, Akbani, Ismail, Dhir, Sanjay
Format Journal Article
LanguageEnglish
Published London Routledge 10.06.2020
Taylor & Francis Ltd
Subjects
change implementation
implementation of innovation
individual factors
Innovations
Literature reviews
organizational factors
Service innovation implementation
Services
Systematic review
TCCM
创新实施
技术中心
服务创新实施
系统文献综述
组织变更实施
组织因素;个人因素
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Summary:This study presents a systematic literature review on the implementation of service innovation in the extant literature. This study conducts a comprehensive review of published articles in the extant literature related to various aspects of service innovation implementation and then critically reviews the extant literature to identify major factors that affect the success of innovation implementation. Research gaps have thus been identified through the lens of theory development, context, characteristics, and methodology (TCCM framework). This article analyzes underexplored areas of research theme in the domain of service innovation implementation, thereby providing directions for future research.
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ISSN:0264-2069
1743-9507
DOI:10.1080/02642069.2020.1731477