Impact of Electronic Health Record Interoperability on Telehealth Service Outcomes

This paper aims to develop a telehealth success model and discusses three critical components: (1) health information quality, (2) electronic health record system quality, and (3) telehealth service quality to ensure effective telehealth service delivery, reduce professional burnout, and enhance acc...

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Bibliographic Details
Published inJMIR medical informatics Vol. 10; no. 1; p. e31837
Main Authors Zhang, Xinyue, Saltman, Richard
Format Journal Article
LanguageEnglish
Published Canada JMIR Publications 11.01.2022
Subjects
Chronic illnesses
COVID-19
Electronic health records
Patient safety
Telemedicine
Viewpoint
United States > US
Pandemic
Telemental health
Health outcomes
Telehealth
Health Policy
Electronic Health Records
Online AccessGet full text
ISSN2291-9694
2291-9694
DOI10.2196/31837

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Summary:This paper aims to develop a telehealth success model and discusses three critical components: (1) health information quality, (2) electronic health record system quality, and (3) telehealth service quality to ensure effective telehealth service delivery, reduce professional burnout, and enhance access to care. The paper applied a policy analysis method and discussed telehealth applications in rural health, mental health, and veterans health services. The results pointed out the fact that, although telehealth paired with semantic/organizational interoperability facilitates value-based and team-based care, challenges remain to enhance user (both patients and clinicians) experience and satisfaction. The conclusion indicates that approaches at systemic and physician levels are needed to reduce disparities in health technology adoption and improve access to telehealth care.
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ISSN:2291-9694
2291-9694
DOI:10.2196/31837