A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access a...

Full description

Saved in:
Bibliographic Details
Published inJournal of business research Vol. 79; pp. 219 - 227
Main Authors Benoit, Sabine, Baker, Thomas L., Bolton, Ruth N., Gruber, Thorsten, Kandampully, Jay
Format Journal Article
LanguageEnglish
Published Elsevier Inc 01.10.2017
Subjects
Access based services
Collaborative consumption
Consumer behavior
Peer to peer
Research priorities
Shareconomy
Collaborative consumption
Consumer behavior
Peer to peer
Shareconomy
Research priorities
Access based services
Online AccessGet full text

Cover

More Information
Summary:Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.
ISSN:0148-2963
1873-7978
DOI:10.1016/j.jbusres.2017.05.004