(Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design

• Published in: Computer supported cooperative work Vol. 29; no. 6; pp. 769 - 794
• Main Authors: Saatçi, Banu, Akyüz, Kaya, Rintel, Sean, Klokmose, Clemens Nylandsted
• Format: Journal Article
• Language: English
• Published: Dordrecht Springer Netherlands 01.12.2020; Springer Nature B.V
• Subjects: Computer Science; Meetings; Psychology; Social Sciences; User Interfaces and Human Computer Interaction; User-centered design; Hybrid meetings; User-centered design; Micro-analysis; Configuration; Conversation analysis
• ISSN: 0925-9724; 1573-7551
• DOI: 10.1007/s10606-020-09385-x

Despite sophisticated technologies for representational fidelity in hybrid meetings, in which co-located and remote participants collaborate via video or audio, meetings are still often disrupted by practical problems with trying to include remote participants. In this paper, we use micro-analysis of three disruptive moments in a hybrid meeting from a global software company to unpack blended technological and conversational practices of inclusion and exclusion. We argue that designing truly valuable experiences for hybrid meetings requires moving from the traditional, essentialist, and perception-obsessed user-centered design approach to a phenomenological approach to the needs of meetings themselves. We employ the metaphor of ‘configuring the meeting’ to propose that complex ecologies of people, technology, spatial, and institutional organization must be made relevant in the process of design.