Korean Patient-Perceived Satisfaction Scale of Community-Based Case Management Services (Korean-PSCCM): Development and Psychometric Evaluation

This study aimed to develop and psychometrically test an instrument for measuring patient-perceived satisfaction with community-based case management services in Korea. The study was conducted in 4 phases: Phase I, development of the instrument; Phase II, pilot testing of the instrument; Phase III,...

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Bibliographic Details
Published inJournal of community health nursing Vol. 34; no. 1; p. 32
Main Authors Park, Claire Su-Yeon, Yoon, Saunjoo L, Yun, Soon-Nyung, Park, Eunok
Format Journal Article
LanguageEnglish
Published United States 01.01.2017
Subjects
Aged
Case Management - standards
Community Health Nursing - standards
Female
Humans
Male
Middle Aged
Patient Satisfaction
Psychometrics
Referral and Consultation
Reproducibility of Results
Republic of Korea
Surveys and Questionnaires
Treatment Outcome
patient satisfaction
instrument development
community health nursing
Case management
advocacy
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Summary:This study aimed to develop and psychometrically test an instrument for measuring patient-perceived satisfaction with community-based case management services in Korea. The study was conducted in 4 phases: Phase I, development of the instrument; Phase II, pilot testing of the instrument; Phase III, a large-scale study to test reliability and validity; and Phase IV, conversion of the new instrument from Korean to English. The new instrument was determined to have six factors-advocacy of case manager, outcome of care, communication skills, practice of a healthy lifestyle, referral, and recognition of risk factors-and also shown to be reliable.
ISSN:1532-7655
DOI:10.1080/07370016.2017.1260987