Analyzing the Complexity of Performance Information Use: Experiments with Stakeholders to Disaggregate Dimensions of Performance, Data Sources, and Data Types

This article addresses important questions about the complex construct of underlying performance information use: public service performance. A between-subjects experimental vignette methodology was implemented to answer questions about the effects of emphasizing different dimensions of performance...

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Bibliographic Details
Published inPublic administration review Vol. 78; no. 6; pp. 852 - 863
Main Authors Walker, Richard M., James, Oliver, Lee, M. Jin, Ho, Samuel M. Y.
Format Journal Article
LanguageEnglish
Published Hoboken, USA Wiley Subscription Services, Inc 01.11.2018
American Society for Public Administration
Subjects
Attitudes
Between-subjects design
Data
Effectiveness
Experiments
Interest groups
Public administration
Research Article
Secondary education
Services
Stakeholders
Waste management
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Summary:This article addresses important questions about the complex construct of underlying performance information use: public service performance. A between-subjects experimental vignette methodology was implemented to answer questions about the effects of emphasizing different dimensions of performance and the sources and types of performance information among internal and external stakeholders in two service arenas (secondary education and solid waste management) in Hong Kong. The findings indicate common attitudes and agreement across stakeholder groups and services on the merits of archival and external data types. Other results vary by service and between stakeholder groups. The effects of information about effectiveness can depend on its combination with information about efficiency or equity. This complexity needs to be considered when designing information communication to different stakeholder groups.
ISSN:0033-3352
1540-6210
DOI:10.1111/puar.12920