An innovative performance measurement method for supply chain management

• Published in: Supply chain management Vol. 8; no. 3; pp. 209 - 223
• Main Authors: Chan, Felix T.S., Qi, H.J.
• Format: Journal Article
• Language: English
• Published: Bradford MCB UP Ltd 01.08.2003; Emerald Group Publishing Limited
• Subjects: Fuzzy sets; Management; Mathematical models; Measurement; Methods; Performance evaluation; Performance measures; Process control; Process controls; Strategic management; Studies; Supply chain management; Supply chain management; Process control; Performance measures
• ISSN: 1359-8546; 1758-6852
• DOI: 10.1108/13598540310484618

Supply chain management has become such a popular topic in modern business management and researches. It brings the revolutionary philosophy and approach to manage the business with the sustained competitiveness. However, the existing performance measurement theory fails to provide its necessary support in strategy development, decision making, and performance improvement. This paper attempts to propose an innovative performance measurement method to contribute to the development of supply chain management. A process-based systematic perspective is employed to build an effective model to measure the holistic performance of complex supply chains. Fuzzy set theory is introduced to address the real situation in judgment and evaluation processes. The main framework of this method is outlined with some suggestions and a simple example.