Revising the "Five-Fold Framework" in Human Resource Management Practices: Insights from a Small-Scale Travel Agent

• Published in: Tourism analysis Vol. 19; no. 6; pp. 799 - 805
• Main Author: Hassan, Azizul
• Format: Journal Article
• Language: English
• Published: Columbia Cognizant Communication Corporation 01.01.2014
• Subjects: Emotions; Five-Fold Framework; Human Resource Management; Motivation; Recruitment And Selection; Travel; Travelmania Limited
• ISSN: 1083-5423; 1943-3999
• DOI: 10.3727/108354214X14146848084400

This article focuses on recruitment and selection, an important area of human resource management, with reference to a small-scale family-owned travel agent. Travelmania Limited, a London-based agent, is the case under consideration. Also, this study outlines the theoretical facts of the "Five-Fold Framework," justifying its relevancy in this identified context. This framework, as outlined by John Munro Fraser in 1954, is represented through five points: impact on others, qualifications and experience, innate abilities, motivation, and emotional adjustments. Results show that, where a typical form of family relation is attached to ownership and management, external employees are less likely to be offered any preference. In such circumstances, family influences become more dominant than relevant qualifications, experience, and working capacities. In certain situations, employees outside of the family relationship network can become vulnerable to poor motivation and emotional suppression. This study underlines the broader mindset of the employer and practicing rational human resource management strategies.