Organizing successful new service development: a literature review
Organizing new service development is an important topic for decision makers in service firms, since continuous innovation is expected to pay off. Although the literature on organizing new service development has grown rapidly over the last decade, the numerous publications are highly fragmented, ea...
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Published in | Management decision Vol. 41; no. 9; pp. 844 - 858 |
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Main Authors | , |
Format | Journal Article |
Language | English |
Published |
London
MCB UP Ltd
01.11.2003
Emerald Group Publishing Limited |
Subjects | |
Online Access | Get full text |
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Summary: | Organizing new service development is an important topic for decision makers in service firms, since continuous innovation is expected to pay off. Although the literature on organizing new service development has grown rapidly over the last decade, the numerous publications are highly fragmented, each concentrating on a small piece of the complex innovation puzzle. This paper classifies current literature on organizing new service development (NSD) into two evolutionary stages: managing key activities in the NSD process, and creating a climate for continuous innovation. For both stages its consequences for the initiation and implementation of new services are discussed. The paper ends with limitations and suggestions for future research. |
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Bibliography: | istex:726C01CEA2D38E67C2D7D1973A3C4867F8CEDCE2 filenameID:0010410903 ark:/67375/4W2-9F267G5H-L original-pdf:0010410903.pdf href:00251740310491706.pdf ObjectType-Article-2 SourceType-Scholarly Journals-1 ObjectType-Feature-1 content type line 23 |
ISSN: | 0025-1747 1758-6070 |
DOI: | 10.1108/00251740310491706 |