Linking turnover to organizational performance: the role of process conformance

Despite substantial evidence for the negative effect of turnover on performance, several studies also note offsetting positive effects hereby recognizing an optimal rate of turnover. These mixed results stress the need to examine under which conditions turnover is more harmful or beneficial to the o...

Full description

Saved in:
Bibliographic Details
Published inPublic management review Vol. 21; no. 5; pp. 669 - 685
Main Authors Wynen, Jan, Van Dooren, Wouter, Mattijs, Jan, Deschamps, Carl
Format Journal Article
LanguageEnglish
Published Abingdon Routledge 04.05.2019
Taylor & Francis Ltd
Subjects
Employee turnover
Organizational performance
Panel data
System-GMM
Online AccessGet full text

Cover

More Information
Summary:Despite substantial evidence for the negative effect of turnover on performance, several studies also note offsetting positive effects hereby recognizing an optimal rate of turnover. These mixed results stress the need to examine under which conditions turnover is more harmful or beneficial to the organization. Using panel data from 30 divisions of the same agency, this study examines the impact of process conformance - the extent to which there are prescribed standards and rules related to the task. Results support a non-linear, inverted U-shaped relationship for those tasks with a high process conformance.
ISSN:1471-9037
1471-9045
DOI:10.1080/14719037.2018.1503704