Assessing user acceptance towards automated and conventional sink use for hand decontamination using the technology acceptance model

• Published in: Ergonomics Vol. 60; no. 12; pp. 1621 - 1633
• Main Authors: Dawson, Carolyn H., Mackrill, Jamie B., Cain, Rebecca
• Format: Journal Article
• Language: English
• Published: England Taylor & Francis 02.12.2017; Taylor & Francis LLC
• Subjects: Acceptance; Adult; Attitude of Health Personnel; Automation; Cleaning; Consumer Behavior; Contaminants; Decontamination; Decontamination - instrumentation; Design; Design optimization; Ergonomics; Female; Food handling; Hand; Hand Disinfection - instrumentation; hand hygiene; Humans; Hygiene; Male; Middle Aged; Models, Psychological; Personal hygiene; public health; Sinkholes; Technology; Technology Acceptance Model; Technology assessment; Technology utilization; User experience; Water temperature; Young Adult; hand hygiene; Technology acceptance model; user experience; public health
• ISSN: 0014-0139; 1366-5847; 1366-5847
• DOI: 10.1080/00140139.2017.1316018

Hand hygiene (HH) prevents harmful contaminants spreading in settings including domestic, health care and food handling. Strategies to improve HH range from behavioural techniques through to automated sinks that ensure hand surface cleaning. This study aimed to assess user experience and acceptance towards a new automated sink, compared to a normal sink. An adapted version of the technology acceptance model (TAM) assessed each mode of handwashing. A within-subjects design enabled N = 46 participants to evaluate both sinks. Perceived Ease of Use and Satisfaction of Use were significantly lower for the automated sink, compared to the conventional sink (p < 0.005). Across the remaining TAM factors, there was no significant difference. Participants suggested design features including jet strength, water temperature and device affordance may improve HH technology. We provide recommendations for future HH technology development to contribute a positive user experience, relevant to technology developers, ergonomists and those involved in HH across all sectors. Practitioner Summary: The need to facilitate timely, effective hand hygiene to prevent illness has led to a rise in automated handwashing systems across different contexts. User acceptance is a key factor in system uptake. This paper applies the technology acceptance model as a means to explore and optimise the design of such systems.