Manager communication and workplace trust: Understanding manager and employee perceptions in the e-world

• Published in: International journal of information management Vol. 30; no. 6; pp. 529 - 541
• Main Author: Mackenzie, Maureen L.
• Format: Journal Article
• Language: English
• Published: Kidlington Elsevier Ltd 01.12.2010; Elsevier
• Subjects: Boundaries; Business; Communication; Communities; Digital; Employee perceptions; Employees; Exact sciences and technology; Information and communication sciences; Information science. Documentation; Library and information science. General aspects; Management; Manager perceptions; Mathematical analysis; Mathematical models; Perception; Sciences and techniques of general use; Trust; Use and user studies. Information needs; Workplaces; Employee perceptions; Trust; Manager perceptions; Communication; Questionnaire; Behavior; Use study
• ISSN: 0268-4012; 1873-4707
• DOI: 10.1016/j.ijinfomgt.2010.04.001

Today's business environment is populated with individuals who are digitally connected to clients, contractors, managers, and employees. Traditionally, the ways and behaviors of managers had developed and thrived within face-to-face work environments, but as computer-mediated technologies continue to change the boundaries of the business community, permit alternative worksites to increase, and the traditional workday to disappear, the role of the manager has changed. This article focuses on the communication behaviors between managers and their employees, and how these behaviors have changed as digital communication methods have become mainstream within organizations today. The variables of interest are manager communication and workplace trust. The intended outcome is to uncover the expectations that have yet to be agreed upon within the manager–employee e-relationship.