Conflict and communication gap among the critical care nurses during care of patients with COVID-19

• Published in: International journal of Africa nursing sciences Vol. 18; p. 100499
• Main Authors: Abd El-Moneam Ahmed, Shereen, Gaballah, Samia
• Format: Journal Article
• Language: English
• Published: England Elsevier Ltd 01.01.2023; Published by Elsevier Ltd; Elsevier
• Subjects: Communication gap; Conflict; COVID-19; Critical care nurses; COVID-19; Communication gap; Conflict; Critical care nurses
• ISSN: 2214-1391; 2214-1391
• DOI: 10.1016/j.ijans.2022.100499

COVID-19 overwhelmed many countries’ healthcare systems causing high levels of conflict amongst frontlines nurses. Explore the conflict level and communication gap among the critical care nurses during care of patients with COVID-19. A descriptive exploratory design was utilized on a convenience sample of (80) nurse working at the Critical Care Units affiliated to a specialized isolation hospital in Ismailia City, Egypt, from May to July 2020 using self-administered questionnaire to assess types of conflicts and Rahim Organizational Conflict Inventory-II to assess staff nurses' conflict resolution strategies. All the critical care nurses experienced conflict with significance level in female, due to recurrent contact with infected patients and fear of infection for themselves and their loved ones. Around half of nurses (42.5%) had moderate conflict level, and collaborating was the most common used conflict resolution strategy. Training in conflict resolution strategies during outbreaking terrorism as COVID- 19.