Enabling 'managed activism': the adoption of call centres in Australian, British and US trade unions
This article examines how trade unions in different country settings have utilised call centre technologies. Rather than viewing union call centres as simply a means of service delivery, our research suggests they can also enable a more strategic approach to workplace organising. We explore the impl...
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Published in | New technology, work, and employment Vol. 24; no. 1; pp. 43 - 59 |
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Main Authors | , |
Format | Journal Article |
Language | English |
Published |
Oxford, UK
Blackwell Publishing Ltd
01.03.2009
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Subjects | |
Online Access | Get full text |
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Summary: | This article examines how trade unions in different country settings have utilised call centre technologies. Rather than viewing union call centres as simply a means of service delivery, our research suggests they can also enable a more strategic approach to workplace organising. We explore the implications of union call centres for debates on servicing and organising models of trade unionism. |
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Bibliography: | ArticleID:NTWE217 istex:2742C540BA30CC4CCA99405A668153A3FEFA457D ark:/67375/WNG-G8RSSV7J-0 ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23 |
ISSN: | 0268-1072 1468-005X |
DOI: | 10.1111/j.1468-005X.2008.00217.x |