Enabling 'managed activism': the adoption of call centres in Australian, British and US trade unions

This article examines how trade unions in different country settings have utilised call centre technologies. Rather than viewing union call centres as simply a means of service delivery, our research suggests they can also enable a more strategic approach to workplace organising. We explore the impl...

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Bibliographic Details
Published inNew technology, work, and employment Vol. 24; no. 1; pp. 43 - 59
Main Authors Lund, John, Wright, Christopher
Format Journal Article
LanguageEnglish
Published Oxford, UK Blackwell Publishing Ltd 01.03.2009
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Summary:This article examines how trade unions in different country settings have utilised call centre technologies. Rather than viewing union call centres as simply a means of service delivery, our research suggests they can also enable a more strategic approach to workplace organising. We explore the implications of union call centres for debates on servicing and organising models of trade unionism.
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content type line 23
ISSN:0268-1072
1468-005X
DOI:10.1111/j.1468-005X.2008.00217.x