Telephonic Triage in Times of COVID-19: Experiences at a Telemedicine Center in India

The ratio of testing-related calls where we had advised not to come for testing to the total number of testing-related calls serves as a marker for our objective, since it indicates whether we were able to reduce avoidable hospital visits. See PDF] With the help of this telephonic triage, it was pos...

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Published inDisaster medicine and public health preparedness Vol. 16; no. 6; pp. 2208 - 2209
Main Authors Ray, Avik, Sharma, Swati, Sadasivam, Balakrishnan
Format Journal Article
LanguageEnglish
Published United States Cambridge University Press 23.04.2021
Subjects
Coronaviruses
COVID-19
COVID-19 diagnostic tests
Hospitals
Infectious diseases
Letter to the Editor
Pandemics
Public health
Telemedicine
Trends
India
COVID-19
telemedicine
telephonic triage
telehealth
public health
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Summary:The ratio of testing-related calls where we had advised not to come for testing to the total number of testing-related calls serves as a marker for our objective, since it indicates whether we were able to reduce avoidable hospital visits. See PDF] With the help of this telephonic triage, it was possible to attain our objective of curtailing the unnecessary footfalls in our hospital, and hence reducing the non-essential face-to-face interactions. [...]to contain a pandemic, telemedicine preparedness should be stressed upon and incorporated as a mainstream health care service delivery platform, allowing us to use it as the first mode of consultation for even commonly encountered infectious diseases, such as seasonal flu.
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ISSN:1935-7893
1938-744X
1938-744X
DOI:10.1017/dmp.2021.126