The intended and unintended consequences of communication systems on general internal medicine inpatient care delivery: a prospective observational case study of five teaching hospitals

• Published in: Journal of the American Medical Informatics Association : JAMIA Vol. 20; no. 4; pp. 766 - 777
• Main Authors: Wu, Robert C, Lo, Vivian, Morra, Dante, Wong, Brian M, Sargeant, Robert, Locke, Ken, Cavalcanti, Rodrigo, Quan, Sherman D, Rossos, Peter, Tran, Kim, Cheung, Mark
• Format: Journal Article
• Language: English
• Published: England BMJ Publishing Group 01.07.2013
• Series: Research and applications
• Subjects: Canada; Cell Phone; Communication; Focus on Human Factors and System Utilization; Hospital Communication Systems; Hospitals, Teaching; Humans; Internal Medicine; Interviews as Topic; Organizational Case Studies; Patient Care; Personnel, Hospital; Prospective Studies; Evaluation; Intended and unintended consequences; smartphones; Hospital communication; Knowledge transfer

Effective clinical communication is critical to providing high-quality patient care. Hospitals have used different types of interventions to improve communication between care teams, but there have been few studies of their effectiveness. To describe the effects of different communication interventi...