A Review of Blockchain Technology Adoption in the Tourism Industry from a Sustainability Perspective

The deployment of Blockchain technology in the tourism industry is already becoming a reality with the gradual emergence of innovative business models. At its core is the promise of improving the efficiency of the tourism service value chain and enhancing the quality of the service provided to the e...

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Bibliographic Details
Published inJournal of theoretical and applied electronic commerce research Vol. 18; no. 2; pp. 814 - 830
Main Authors Prados-Castillo, Juan F., Guaita Martínez, José Manuel, Zielińska, Agnieszka, Gorgues Comas, Dolores
Format Journal Article
LanguageEnglish
Published Curicó MDPI AG 01.04.2023
Subjects
Bibliometrics
bibliometrics analysis
Blockchain
Citation analysis
cost efficiency
Cryptography
Customer services
Electronic commerce
Global economy
Human influences
Knowledge management
Network analysis
Software
Supply chains
Sustainability
Systematic review
Technology adoption
Technology utilization
Tourism
Tourism industry
tourist behaviour
Trends
Value analysis
Value chain
Value engineering
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Summary:The deployment of Blockchain technology in the tourism industry is already becoming a reality with the gradual emergence of innovative business models. At its core is the promise of improving the efficiency of the tourism service value chain and enhancing the quality of the service provided to the end customer. This paper analyses research trends focused on using Blockchain technology in tourism. The aim is to determine how this technology impacts the tourism sector and its sustainability. A systematic review, descriptive bibliometric analysis, and network analysis based on co-authorship, co-citation, and keyword analysis criteria, among others, have been used. The results reveal that the subject matter analysed is generating a growing trend in academic research in the fields of sustainable management and supply chain efficiency. The activities in the tourism sector that are incorporating this technology to a greater extent are those related to the areas of marketing, logistics, and smart business models, according to the data extracted from the analysis. This technology already enables the application of solutions that predict and promote tourist behaviour based on sustainable behaviour and consumption habits, generating value for the different stakeholders.
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ISSN:0718-1876
0718-1876
DOI:10.3390/jtaer18020042