Jobs mismatch and productivity impact of information technology

This paper studies the link between jobs mismatch and the impact of information technologies (ITs) on the efficiency of small service firms. From the perspective of job matching theory, the paper explores how small service firms that use ITs obtain an optimal matching between new skill requirements...

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Bibliographic Details
Published inThe Service industries journal Vol. 34; no. 13; pp. 1060 - 1074
Main Authors Sandulli, Francesco D., Baker, Paul M.A., López-Sánchez, José I.
Format Journal Article
LanguageEnglish
Published London Routledge 01.01.2014
Taylor & Francis Ltd
Subjects
Efficiency
human capital
Hypotheses
Information technology
Management theory
organizational change
Productivity
Service industries
skill
Small business
Training
Spain
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Summary:This paper studies the link between jobs mismatch and the impact of information technologies (ITs) on the efficiency of small service firms. From the perspective of job matching theory, the paper explores how small service firms that use ITs obtain an optimal matching between new skill requirements and workforce skills. The hypotheses suggest that optimal equilibrium will be obtained by matching IT intensity to ITs training and the proportion of workers with high educational levels. The study tests the hypotheses on a large sample of small services firms in Spain. The results confirm that matching the educational levels of the workforce with the IT intensity of the firm increases the efficiency of small service firms, while mismatch will decrease it. The contribution of IT training to firms' efficiency depends on training intensity but not on IT intensity.
ISSN:0264-2069
1743-9507
DOI:10.1080/02642069.2014.939638