When Workers Flout Convention: A Study of Workplace Incivility
Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professional...
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Published in | Human relations (New York) Vol. 54; no. 11; pp. 1387 - 1419 |
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Main Authors | , , |
Format | Journal Article |
Language | English |
Published |
Thousand Oaks, CA
SAGE Publications
01.11.2001
Kluwer Academic Plenum SAGE PUBLICATIONS, INC |
Subjects | |
Online Access | Get full text |
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Summary: | Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professionals, we report a multi-method, multidisciplinary inductive study addressing two questions: (1) what is the nature of workplace incivility and how does incivility differ from and fit among other types of workplace mistreatment; and (2) what are some implications of incivility for employees and organizations? |
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Bibliography: | ObjectType-Article-2 SourceType-Scholarly Journals-1 ObjectType-Feature-1 content type line 23 |
ISSN: | 0018-7267 1741-282X |
DOI: | 10.1177/00187267015411001 |