Assessment of sustainable third party reverse logistic provider using the single-valued neutrosophic Combined Compromise Solution framework

• Published in: Cleaner and Responsible Consumption Vol. 2; p. 100011
• Main Authors: Mishra, Arunodaya Raj, Rani, Pratibha
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.06.2021; Elsevier
• Subjects: CoCoSo; CRITIC; Multi-criteria decision-making; Single-valued neutrosophic sets; Third party reverse logistics provider; Single-valued neutrosophic sets; Third party reverse logistics provider; CoCoSo; CRITIC; Multi-criteria decision-making
• ISSN: 2666-7843; 2666-7843
• DOI: 10.1016/j.clrc.2021.100011

Customers’ pressure, social responsibility and government regulations have motivated the enterprises to consider the Reverse Logistics (RL) in their operations. Recently, companies frequently outsource RL to Third-Party Reverse Logistics Providers (3PRLPs) to concentrate on their prime concern and diminish costs. In the present study, relevant sustainability criteria are employed for a decision-making example of Sustainable 3PRLP (S3PRLP) selection problem of an Indian Electronics Company. To choose the most suitable S3PRLP, a novel integrated approach by combining Combined Compromise Solution (CoCoSo) and CRiteria Importance Through Intercriteria Correlation (CRITIC) approaches under the context of Single-Valued Neutrosophic Sets (SVNSs). This approach offers a new procedure for determining the criteria weights with the use of CRITIC technique. The efficiency and practicability of the present approach is numerically demonstrated by solving an illustrative case study of S3PRLPs selection within SVNSs context. Moreover, sensitivity analysis and comparison with previously developed techniques are presented to highlight the robustness and strength of the introduced method. The result of this work concludes that the introduced methodology can recommend more feasible performance when facing with indeterminate and inconsistent knowledge, and qualitative data. •Novel integrated SVN-CRITIC-CoCoSo method is developed for solving MCDM problems.•A sustainable third party reverse logistic provider (S3PRLP) selection and evaluation process is proposed.•CRITIC approach is used to evaluate the criteria weights.•To show applicability of proposed method, an empirical case study of S3PRLP selection is discussed.•Comparative and Sensitivity analyses are also studied to validate the results.