User Experience of Older People While Using Digital Health Technologies: A Systematic Review

Digital technologies ranging from biosensors to virtual reality have revolutionized the healthcare landscape by offering innovations that hold great promise in addressing the challenges posed by rapidly aging populations. To optimize healthcare experiences for older people, it is crucial to understa...

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Bibliographic Details
Published inApplied sciences Vol. 13; no. 23; p. 12815
Main Authors Takano, Eiko, Maruyama, Hisataka, Takahashi, Tetsuta, Mori, Kouki, Nishiyori, Kota, Morita, Yoshifumi, Fukuda, Toshio, Kondo, Izumi, Ishibashi, Yutaka
Format Journal Article
LanguageEnglish
Published Basel MDPI AG 01.11.2023
Subjects
Boolean
Chronic illnesses
digital health technology
Digital technology
Gerontology
Older people
questionnaire
Questionnaires
Research methodology
system usability scale
Systematic review
Technological change
Technology Acceptance Model
Usability
User experience
Validity
Virtual reality
United Kingdom
Japan
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Summary:Digital technologies ranging from biosensors to virtual reality have revolutionized the healthcare landscape by offering innovations that hold great promise in addressing the challenges posed by rapidly aging populations. To optimize healthcare experiences for older people, it is crucial to understand their user experience (UX) with digital health technologies. This systematic review, covering articles published from 2013 to 2023, aimed to explore frequently used questionnaires for assessing digital healthcare UX among older people. The inclusion criteria were original studies assessing UX in digital health for individuals aged ≥65 years. Of 184 articles identified, 17 were selected after rigorous screening. The questionnaires used included the System Usability Scale (SUS), the User Experience Questionnaire (UEQ), and the Post-Study System Usability Questionnaire. Customized questionnaires based on models such as the Technology Acceptance Model and the Almere model were developed in some studies. Owing to its simplicity and effectiveness in assessing digital health UX among older people, the SUS emerged as the go-to tool (52.9%). Combining the SUS with the UEQ provided comprehensive insights into UX. Specialized questionnaires were also used, but further research is needed to validate and adapt these tools for diverse cultural contexts and evolving technologies.
ISSN:2076-3417
2076-3417
DOI:10.3390/app132312815