Reputational impact of Covid‐19 pandemic management on World Health Organization among Indian public health professionals

• Published in: Journal of public affairs Vol. 23; no. 1; pp. e2842 - n/a
• Main Authors: Gupta, Suneel, Pande, Neerja, Arumugam, Thangaraja, Sanjeev, M. A.
• Format: Journal Article
• Language: English
• Published: England Wiley Subscription Services, Inc 01.02.2023; John Wiley and Sons Inc
• Subjects: Communication theory; COVID-19; Crises; Medical personnel; Mental health services; organizational reputation; pandemic; Pandemics; Professionals; Public health; public health professionals; Reputations; situational crisis communication theory; Stakeholders; World Health Organization; Covid‐19; organizational reputation; public health professionals; World Health Organization; pandemic; situational crisis communication theory
• ISSN: 1472-3891; 1479-1854
• DOI: 10.1002/pa.2842

Organizational reputation is critical for successful stakeholder engagement. A crisis can affect the organizational reputation and alter stakeholder perception about organizations. The current study investigates the impact of the Covid‐19 pandemic and its management on the World Health Organization's (WHO's) reputation among Indian public health professionals (PHPs). The study applies the situational crisis communication theory (SCCT) model to investigate the reputational impact of the pandemic on WHO among the study subjects. The study results indicate that most Indian PHPs attribute the current Pandemic to WHO. Their current reputation has dropped compared to their earlier reputation among Indian PHPs. The same is reflected in their behavioral intent, with the PHP's willingness to follow WHO guidelines on public health issues significantly reduced. The study also finds empirical support for the SCCT Model.