Emerging Good Practices for Transforming Value Assessment: Patients’ Voices, Patients’ Values

• Published in: Value in health Vol. 21; no. 4; pp. 386 - 393
• Main Authors: Perfetto, Eleanor M., Harris, Jason, Mullins, C. Daniel, dosReis, Susan
• Format: Journal Article
• Language: English
• Published: United States Elsevier Inc 01.04.2018; Elsevier Science Ltd
• Subjects: Best management practices; Best practice; economic; Evaluation; Health care; health technology assessment; Leverage; Patient communication; patient(s); Patient-centered care; Patients; Polls & surveys; Quality of care; Timing; Value; United States > US; health technology assessment; patient(s); value; economic
• ISSN: 1098-3015; 1524-4733
• DOI: 10.1016/j.jval.2017.11.013

Patient engagement is a transformative strategy for improving value assessment. US value framework developers have increased engagement activities, but more needs to be learned about how to best achieve meaningful patient engagement in value assessment. The objective was to glean good practices in patient engagement emerging from patient community experiences, to be used in value assessment. The National Health Council Value Workgroup conducted a survey and held a focus group with its member advocacy organizations to gather experiences with value framework developers and views on emerging good practices. Ten of 13 organizations completed the survey; reporting 13 interactions with four framework developers. Most rated experiences as “good” to “very good.” Emerging good practices included (1) engage early; (2) engage a range of patients; (3) leverage patient-provided information, data resources, and outreach mechanisms; (4) be transparent; and (5) appreciate and accommodate resource constraints. Twelve of 13 organizations participated in the focus group, and this produced 30 emerging good practices in four areas: (1) timing; (2) methodology and data; (3) partnering; and (4) characterizing engagement. Patient engagement was limited in early development of value frameworks but has increased in the past few years. Patient groups report positive experiences that can serve as emerging good practices. These groups also reported experienced challenges in their interactions and recommended good practices to mitigate those challenges. The growing pool of patient engagement experiences can be translated into good practices to advance a patient-centered, value-driven health care ecosystem. Lessons learned from these early experiences can help establish recommend emerging good practices that can eventually result in best practices and standards in the field.