An integrated decision-making model for supplier evaluation in public healthcare system: the case study of a Spanish hospital

• Published in: Journal of enterprise information management Vol. 33; no. 5; pp. 965 - 989
• Main Authors: Yazdani, Morteza, Torkayesh, Ali Ebadi, Chatterjee, Prasenjit
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 03.12.2020; Emerald Group Publishing Limited
• Subjects: Case studies; Climate change; Component and supplier management; Costs; Decision analysis; Decision making; Expenditures; Government purchasing; Government spending; Health care; Innovations; Literature reviews; Multiple criterion; Public sector; Suppliers; Supply chain management; Supply chains; Sustainability; Sustainable development; Weight; Weight aggregation; Supplier selection; BWM; Modified EDAS; DEMATEL; Public procurement
• ISSN: 1741-0398; 1758-7409
• DOI: 10.1108/JEIM-09-2019-0294

PurposeIn this study, an integrated decision-making model consisting of decision-making trial and evaluation laboratory (DEMATEL), best worst method (BWM) and a modified version of evaluation based on distance from average solution (EDAS) methods is proposed for supplier selection problem in a public procurement system considering sustainable development goals.Design/methodology/approachDEMATEL and BWM methods are used to determine weights of the criteria that are defined for the supplier selection problem. Weight aggregation method is applied to combine the weights obtained from these two methods. A modified version of EDAS method is then used in order to rank the alternative suppliers.FindingsThe proposed decision-making model is investigated for a supplier selection problem for a hospital in Spain. The validity of the results is checked using comparison with other decision-making methods and several performance analysis tests.Practical implicationsThe proposed multi-criteria decision-making (MCDM) model contributes to the healthcare supply chain management (SCM) and aims to lead the policy makers in selecting the best supplier.Originality/valueThere is no such study that combines DEMATEL and BWM together for weight generation. The application of the modified EDAS method is also new. In real time situations, the decision experts may confront to the difficulty of using BWM while identifying the best and the worst criteria choices. The idea of using DEMATEL is to aid the experts to make them enable in distinguishing between the best/worst criteria and handle BWM easily.