Hospital workers bypass traditional occupational injury reporting systems when reporting patient and visitor perpetrated (type II) violence

• Published in: American journal of industrial medicine Vol. 59; no. 10; pp. 853 - 865
• Main Authors: Pompeii, Lisa A., Schoenfisch, Ashley, Lipscomb, Hester J., Dement, John M., Smith, Claudia D., Conway, Sadie H.
• Format: Journal Article
• Language: English
• Published: United States Blackwell Publishing Ltd 01.10.2016; Wiley Subscription Services, Inc
• Subjects: Adult; Cross-Sectional Studies; Female; Focus Groups; hospital workers; Hospitals; Humans; Male; Middle Aged; North Carolina - epidemiology; Occupational Injuries - epidemiology; occupational injury surveillance; Patients; Personnel, Hospital - statistics & numerical data; Population Surveillance - methods; reporting violence; Texas - epidemiology; type II violence; United States; Visitors to Patients; Workplace Violence - statistics & numerical data; occupational injury surveillance; hospital workers; type II violence; reporting violence
• ISSN: 0271-3586; 1097-0274
• DOI: 10.1002/ajim.22629

Background Under‐reporting of type II (patient/visitor‐on‐worker) violence by workers has been attributed to a lack of essential event details needed to inform prevention strategies. Methods Mixed methods including surveys and focus groups were used to examine patterns of reporting type II violent events among ∼11,000 workers at six U.S. hospitals. Results Of the 2,098 workers who experienced a type II violent event, 75% indicated they reported. Reporting patterns were disparate including reports to managers, co‐workers, security, and patients’ medical records—with only 9% reporting into occupational injury/safety reporting systems. Workers were unclear about when and where to report, and relied on their own “threshold” of when to report based on event circumstances. Conclusions Our findings contradict prior findings that workers significantly under‐report violent events. Coordinated surveillance efforts across departments are needed to capture workers’ reports, including the use of a designated violence reporting system that is supported by reporting policies. Am. J. Ind. Med. 59:853–865, 2016. © 2016 Wiley Periodicals, Inc.