The effect of online privacy policy on consumer privacy concern and trust

• Published in: Computers in human behavior Vol. 28; no. 3; pp. 889 - 897
• Main Authors: Wu, Kuang-Wen, Huang, Shaio Yan, Yen, David C., Popova, Irina
• Format: Journal Article
• Language: English
• Published: Kidlington Elsevier Ltd 01.05.2012; Elsevier
• Subjects: Applied psychology; Biological and medical sciences; Computer simulation; Culture; Fundamental and applied biological sciences. Psychology; Human behavior; Mathematical models; Miscellaneous; On-line systems; Online; Personal information; Policies; Privacy; Privacy concern; Privacy policy; Psychology. Psychoanalysis. Psychiatry; Psychology. Psychophysiology; Russia; Trust; Russian Federation; Asia; Eurasia; Taiwan; Privacy concern; Trust; Culture; Privacy policy; Personal information; Social environment; Human; Policy; Private life; Crosscultural study; On line; Consumer; Internet
• ISSN: 0747-5632; 1873-7692
• DOI: 10.1016/j.chb.2011.12.008

► Relationship exists between the content of policies and privacy concern. ► Relationship exists between willingness to provide personal information and privacy concern. ► The cross-cultural effect on the aforementioned relationships is significant. This study aims to investigate trust and privacy concerns related to the willingness to provide personal information online under the influence of cross-cultural effects. This study investigated the relationships among the content of online privacy statements, consumer trust, privacy concerns, and the moderating effect of different cultural backgrounds of the respondents. In specific, this study developed a proposed model based on Privacy–Trust–Behavioral Intention model. Further, a total of 500 participants participated in the survey, including 250 from Russia and 250 from Taiwan. The findings indicate a significant relationship between the content of privacy policies and privacy concern/trust; willingness to provide personal information and privacy concern/trust; privacy concern and trust. The cross-cultural effect on the relationships between the content of privacy policies and privacy concern/trust was also found significant.