Level of satisfaction regarding physical therapy services in district Poonch Azad Jammu Kashmir

• Published in: Journal of the Pakistan Medical Association Vol. 70; no. 3; p. 1
• Main Authors: Khan, Muhammad, Ghous, Misbah, Amjad, Imran, Nouman, Munazza, Yaqoob, Irum
• Format: Journal Article
• Language: English
• Published: Pakistan Knowledge Bylanes 31.03.2020
• Subjects: Adult; Back pain; Cross-Sectional Studies; Cystic fibrosis; Evaluation; Evidence-based medicine; Female; Fibrosis; Humans; Knee pain; Male; Medical care quality; Methods; Pakistan; Patient compliance; Patient satisfaction; Patient Satisfaction - statistics & numerical data; Physical therapists; Physical therapy; Physical Therapy Modalities - standards; Physical Therapy Modalities - statistics & numerical data; Surveys and Questionnaires; Tertiary Care Centers; Pakistan; India; Level of satisfaction, Physical therapy services, Patients
• ISSN: 0030-9982
• DOI: 10.5455/JPMA.10977

To determine the patients' satisfaction level regarding physical therapy services at districtlevel hospitals. The cross-sectional study was conducted at tertiary hospitals of Poonch district in Azad Jammu and Kashmir from January to June 2018, and comprised patients of either gender aged 15-70 years receiving physical therapy treatment. A semi-structured questionnaire was used to collect data regarding patients' satisfaction from physiotherapy services.. The demographics were recorded and standardized assessment tools used included Short-Form Patient Satisfaction Questionnaire and Medrisk instrument for measuring patient satisfaction. Data was analysed using SPSS 22. Of the 392 subjects, 209(53%) were males and 183(47%) were females, with an overall mean age of 39.7±12.6 years. The response regarding satisfaction was positive in 376(95.85%) cases and negative in 16(4.15%) cases (p<0.05). There was a high level of satisfaction regarding physiotherapy services in the studied area.