Backlogs are a dynamic system, not a warehousing problem

Addressing casework backlogs would seem to represent “low hanging fruit” for increasing offender apprehension and improving justice. Yet, after years of grant funding for backlog reduction and capacity building, backlogged cases, especially DNA cases, continue to increase in U.S. forensic laboratori...

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Bibliographic Details
Published inForensic science international. Synergy Vol. 2; pp. 317 - 324
Main Author Houck, Max M.
Format Journal Article
LanguageEnglish
Published Elsevier B.V 01.01.2020
Elsevier
Subjects
A3 process
Backlogs
Management
Policy and Management (in memory of Jay Siegel)
Systems thinking
Management
A3 process
Systems thinking
Backlogs
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Summary:Addressing casework backlogs would seem to represent “low hanging fruit” for increasing offender apprehension and improving justice. Yet, after years of grant funding for backlog reduction and capacity building, backlogged cases, especially DNA cases, continue to increase in U.S. forensic laboratories. Why? This paper suggests a shift from linear, mechanical thinking to a systems thinking approach may help to see ways to leverage laboratories from dysfunctional operational states burdened by history to new ways of seeing themselves as part of a system of systems. The A3 method is offered as a practical approach to initiating a systems approach.
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ISSN:2589-871X
2589-871X
DOI:10.1016/j.fsisyn.2020.10.003