What is the impact of artificial intelligence-based chatbots on infodemic management?

Artificial intelligence (AI) chatbots have the potential to revolutionize online health information-seeking behavior by delivering up-to-date information on a wide range of health topics. They generate personalized responses to user queries through their ability to process extensive amounts of text,...

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Published inFrontiers in public health Vol. 12; p. 1310437
Main Authors Morita, Plinio P, Lotto, Matheus, Kaur, Jasleen, Chumachenko, Dmytro, Oetomo, Arlene, Espiritu, Kristopher Dylan, Hussain, Irfhana Zakir
Format Journal Article
LanguageEnglish
Published Switzerland Frontiers Media S.A 13.02.2024
Subjects
Artificial Intelligence
eHealth
Health Behavior
health information management
Infodemic
Information Seeking Behavior
Language
misinformation
Public Health
infodemic
health information management
misinformation
artificial intelligence
eHealth
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Summary:Artificial intelligence (AI) chatbots have the potential to revolutionize online health information-seeking behavior by delivering up-to-date information on a wide range of health topics. They generate personalized responses to user queries through their ability to process extensive amounts of text, analyze trends, and generate natural language responses. Chatbots can manage infodemic by debunking online health misinformation on a large scale. Nevertheless, system accuracy remains technically challenging. Chatbots require training on diverse and representative datasets, security to protect against malicious actors, and updates to keep up-to-date on scientific progress. Therefore, although AI chatbots hold significant potential in assisting infodemic management, it is essential to approach their outputs with caution due to their current limitations.
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Reviewed by: Ricardo Valentim, Federal University of Rio Grande do Norte, Brazil
Edited by: Ulises Cortés, Universitat Politecnica de Catalunya, Spain
ISSN:2296-2565
2296-2565
DOI:10.3389/fpubh.2024.1310437