Emotional Dissonance and Burnout: The Moderating Role of Team Reflexivity and Re‐Evaluation

• Published in: Stress and health Vol. 33; no. 3; pp. 179 - 189
• Main Authors: Andela, Marie, Truchot, Didier
• Format: Journal Article
• Language: English
• Published: England Wiley Subscription Services, Inc 01.08.2017; Wiley-Blackwell
• Subjects: Adult; buffer effect; Burnout; Burnout, Professional - physiopathology; Burnout, Professional - psychology; Clarification; Cognitive ability; Cooperative Behavior; emotional dissonance; Emotions; Emotions - physiology; Evaluation; Exhaustion; Female; Humanities and Social Sciences; Humans; Male; Medical personnel; Middle Aged; Nursing Staff, Hospital - psychology; Occupational stress; Performance standards; Personnel, Hospital - psychology; Psychology; Reflexivity; Regression analysis; re‐evaluation; team reflexivity; re-evaluation; burnout; team reflexivity; emotional dissonance; buffer effect
• ISSN: 1532-3005; 1532-2998
• DOI: 10.1002/smi.2695

The aim of the present study was to better understand the relationship between emotional dissonance and burnout by exploring the buffering effects of re‐evaluation and team reflexivity. The study was conducted with a sample of 445 nurses and healthcare assistants from a general hospital. Team reflexivity was evaluated with the validation of the French version of the team reflexivity scale (Facchin, Tschan, Gurtner, Cohen, & Dupuis, 2006). Burnout was measured with the MBI General Survey (Schaufeli, Leiter, Maslach, & Jackson, 1996). Emotional dissonance and re‐evaluation were measured with the scale developed by Andela, Truchot, & Borteyrou (2015). With reference to Rimé's theoretical model (2009), we suggested that both dimensions of team reflexivity (task and social reflexivity) respond to both psychological necessities induced by dissonance (cognitive clarification and socio‐affective necessities). Firstly, results indicated that emotional dissonance was related to burnout. Secondly, regression analysis confirmed the buffering role of re‐evaluation and social reflexivity on the emotional exhaustion of emotional dissonance. Overall, results contribute to the literature by highlighting the moderating effect of re‐evaluation and team reflexivity in analysing the relationship between emotional dissonance and burnout. Copyright © 2016 John Wiley & Sons, Ltd.