Patient Satisfaction with Telemedicine during the COVID-19 Pandemic—A Systematic Review

• Published in: International journal of environmental research and public health Vol. 19; no. 10; p. 6113
• Main Authors: Pogorzelska, Karolina, Chlabicz, Slawomir
• Format: Journal Article
• Language: English
• Published: Switzerland MDPI AG 17.05.2022; MDPI
• Subjects: Coronaviruses; Cost control; COVID-19; COVID-19 - epidemiology; Diabetes; Health care; Humans; Infectious diseases; Pandemics; Patient Satisfaction; Primary care; Referral and Consultation; Review; Severe acute respiratory syndrome coronavirus 2; Surgery; Systematic review; Telemedicine; Workloads; patient satisfaction; telemedicine; telehealth
• ISSN: 1660-4601; 1661-7827; 1660-4601
• DOI: 10.3390/ijerph19106113

Telemedicine is a convenient tool for providing medical care remotely. It is routinely offered as an alternative to face-to-face consultations in healthcare settings all over the world. Due to the COVID-19 pandemic and increased use of telemedicine in everyday clinical practice, the effectiveness of this modality and patient satisfaction with telemedicine is a subject of growing concern. PubMed and Google Scholar databases were searched. Papers published between January 2020 and August 2021 which met inclusion and exclusion criteria were analyzed. During the COVID-19 pandemic patients have found telemedicine a beneficial tool for consulting healthcare providers. A high level of satisfaction with telehealth was observed in each study across every medical specialty. Telemedicine is undoubtedly a convenient tool that has helped ensure continuity of medical care during the COVID-19 pandemic thanks to its considerable potential. In particular situations, telehealth may adequately replace face-to-face consultation. Regular patients’ feedback is necessary to improve the use of telemedicine in the future.