Trauma morning report is the ideal environment to teach and evaluate resident communication and sign-outs in the 80 hour work week

• Published in: Injury Vol. 48; no. 9; pp. 2003 - 2009
• Main Authors: Ottinger, Mary E, Monaghan, Sean F, Gregg, Shea C, Stephen, Andrew H, Connolly, Michael D, Harrington, David T, Adams, Charles A, Cioffi, William G, Heffernan, Daithi S
• Format: Journal Article
• Language: English
• Published: Netherlands Elsevier Ltd 01.09.2017
• Subjects: Clinical Competence - standards; Communication; Critical Care - standards; Hand-off; Humans; Internship and Residency; Interpersonal Relations; Models, Educational; Morning report; Orthopedics; Physician-Patient Relations; Quality Improvement - organization & administration; Quality of Health Care - organization & administration; Sign-out; Teaching Rounds; Trauma; United States; Workload; Morning report; Sign-out; Hand-off; Trauma; Communication
• ISSN: 0020-1383; 1879-0267
• DOI: 10.1016/j.injury.2017.04.060

Abstract Background The 80 h work week has raised concerns that complications may increase due to multiple sign-outs or poor communication. Trauma Surgery manages complex trauma and acute care surgical patients with rapidly changing physiology, clinical demands and a large volume of data that must be communicated to render safe, effective patient care. Trauma Morning Report format may offer the ideal situation to study and teach sign-outs and resident communication. Materials and methods Surgery Residents were assessed on a 1–5 scale for their ability to communicate to their fellow residents. This consisted of 10 critical points of the presentation, treatment and workup from the previous night’s trauma admissions. Scores were grouped into three areas. Each area was scored out of 15. Area 1 consisted of Initial patient presentation. Area 2 consisted of events in the trauma bay. Area 3 assessed clarity of language and ability to communicate to their fellow residents. The residents were assessed for inclusion of pertinent positive and negative findings, as well as overall clarity of communication. In phase 1, residents were unaware of the evaluation process. Phase 2 followed a series of resident education session about effective communication, sign-out techniques and delineation of evaluation criteria. Phase 3 was a resident-blinded phase which evaluated the sustainability of the improvements in resident communication. Results 50 patient presentations in phase 1, 200 in phase 2, and 50 presentations in phase 3 were evaluated. Comparisons were made between the Phase 1 and Phase 2 evaluations. Area 1 (initial events) improved from 6.18 to 12.4 out of 15 (p < 0.0001). Area 2 (events in the trauma bay) improved from 9.78 to 16.53 (p < 0.0077). Area 3 (communication and language) improved from 8.36 to 12.22 out of 15 (P < 0.001). Phase 2 to Phase 3 evaluations were similar, showing no deterioration of skills. Conclusions Trauma Surgery manages complex surgical patients, with rapidly changing physiologic and clinical demands. Trauma Morning Report, with diverse attendance including surgical attendings and residents in various training years, is the ideal venue for real-time teaching and evaluation of sign-outs and reinforcing good communication skills in residents.