Quality-focused performance measurement systems: a normative model

Notes the importance of strategic objectives to facilitate the development of competitive advantage in specific markets or market segments. Further notes the importance of the relationship between the firm's strategies, organizational actions and performance for the development of quality-focus...

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Bibliographic Details
Published inInternational journal of operations & production management Vol. 18; no. 8; pp. 740 - 766
Main Author Lockamy, Archie
Format Journal Article
LanguageEnglish
Published Bradford MCB UP Ltd 01.08.1998
Emerald Group Publishing Limited
Subjects
Accounting
Competitive advantage
Cost accounting
Manufacturing
Material requirements planning
Materials management
Meetings
Objectives
Operations management
Optimization
Organizational behavior
Performance evaluation
Quality control
System theory
Theory of constraints
Total quality
Strategic planning
Competitive advantage
Performance measurement
Quality
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Summary:Notes the importance of strategic objectives to facilitate the development of competitive advantage in specific markets or market segments. Further notes the importance of the relationship between the firm's strategies, organizational actions and performance for the development of quality-focused performance measurement systems, based on results of a study of six firms identified as "world class" by academic and practitioner experts. Concludes with numerous recommendations regarding division and plant strategic quality objectives, quality-focused performance measurement systems and quality-focused performance measurement system linkages.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
content type line 23
ISSN:0144-3577
1758-6593
DOI:10.1108/01443579810217440