Exploring social value and their enablers as business models for sustainable water supply projects

• Published in: Built environment project and asset management Vol. 13; no. 4; pp. 535 - 551
• Main Authors: Ojuri, Omoleye, Mills, Grant RW, Opoku, Alex
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Group Publishing Limited 21.06.2023
• Subjects: Business models; Ecosystems; Empowerment; Environment models; Environmental economics; Green infrastructure; Infrastructure; Knowledge management; Natural resources; Qualitative analysis; Qualitative reasoning; Qualitative research; Research design; Society; Strategic planning; Sustainability; Sustainable development; Value creation; Water supply
• ISSN: 2044-124X; 2044-1258
• DOI: 10.1108/BEPAM-04-2022-0053

PurposeThis work aims to understand how social value is created and delivered using community-based water supply projects. It examines social value creation given the enabling concepts – value co-creation and service ecosystems as business models for infrastructure.Design/methodology/approachInductive reasoning, including qualitative research design, was applied to two water supply projects. The qualitative stage created social value co-creation features using the purposive sampling of 72 semi-structured interviews.FindingsThe qualitative analysis features social value co-creation, which includes a sense of social unity, end-user empowerment, Behavioural transformation, and knowledge transfer. Although value destruction also emerged while examining social value co-creation, the research identifies the “red flags” and value contradictions that must be avoided.Research limitations/implicationsThe enablers of sustainable infrastructure projects should include social value, service ecosystems and value co-creation.Practical implicationsThere is a need for the government and non-governmental organisations to create enabling platforms that involve a planned dialogical communication process supporting the development and enhancement of relationships of stakeholders to maximise social value from infrastructure projects.Originality/valueThe work offers a widened perspective of social value creation and a new framework called “Social value co-creation/destruction” (SVCC/SVCD) as the business model for sustainable infrastructure projects. It is the first attempt to illustrate social value creation in construction from service ecosystems and value co-creation perspectives.