Job experience as a buffer against incivility: a daily diary study

PurposeIncivility is pervasive in organisational settings, particularly in healthcare, and is associated with negative employee outcomes. The aim of this study was to analyse the relationships between experienced incivility, sleep quality and emotional outcomes, positioning sleep quality as a mediat...

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Bibliographic Details
Published inJournal of managerial psychology Vol. 37; no. 3; pp. 243 - 263
Main Authors Park, Lauren S, Martinez, Larry, Xu, Shi
Format Journal Article
LanguageEnglish
Published Bradford Emerald Publishing Limited 15.03.2022
Emerald Group Publishing Limited
Subjects
Behavior
Coronaviruses
COVID-19
Emotional labor
Emotional regulation
Emotions
Employee turnover
Employees
Fatigue
Health care
Nurses
Nursing
Occupational psychology
Pandemics
Positioning
Professionals
Self control
Self regulation
Self report
Sleep
Tenure
Turnover
Workloads
Incivility
Sleep quality
Tenure
Emotional labour
Emotional exhaustion
Nursing
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Summary:PurposeIncivility is pervasive in organisational settings, particularly in healthcare, and is associated with negative employee outcomes. The aim of this study was to analyse the relationships between experienced incivility, sleep quality and emotional outcomes, positioning sleep quality as a mediator. Additionally, the protective role of tenure and the unique effects of incivility from different sources were examined.Design/methodology/approachThis study used a daily diary longitudinal design using self-report questionnaires with 92 nurses of varying tenure.FindingsThis research demonstrates that experiencing incivility negatively impacts sleep quality, which, in turn, increases surface acting and emotional exhaustion. Furthermore, the negative relationship between incivility and sleep quality is attenuated among nurses who have longer tenure.Practical implicationsThese findings are helpful in developing targeted practical practices, such as incivility interventions and mentorship programs to reduce the incidence and impact of incivility.Originality/value This study draws upon theories of self-regulation and emotion regulation to examine how incivility diminishes self-control resources, leading to negative outcomes. This study also positions job tenure as a buffer against incivility and examines the differential impact of different sources of incivility.
ISSN:0268-3946
1758-7778
DOI:10.1108/JMP-03-2021-0194