Improving Question Intent Identification by Exploiting Its Synergy With User Age

• Published in: IEEE access Vol. 11; pp. 112044 - 112059
• Main Authors: Diaz, Octavio, Figueroa, Alejandro
• Format: Journal Article
• Language: English
• Published: Piscataway IEEE 2023; The Institute of Electrical and Electronics Engineers, Inc. (IEEE)
• Subjects: Learning; Metadata; Multi-task learning; Multitasking; Neural networks; question analysis; question answering; Question answering (information retrieval); Questions; Sentiment analysis; shared transformers; Social networks; Task analysis; Training; Transformers; Web search
• ISSN: 2169-3536; 2169-3536
• DOI: 10.1109/ACCESS.2023.3322457

At their heart, community Question-Answering (cQA) services are social networks that allow their members to prompt any kind of question expecting different answers produced by several community peers. Most of previous research on cQA has shown that questions can reflect two intents: learning information and starting a conversation. The purpose of this research is investigating the intrinsic relationship between models predicting question intent and user age. And if this relatedness can assist in overcoming one of the chief obstacles when constructing effective question intent recognizers: the scarcity of annotated data. The method adopted in this work involves addressing question intent recognition in a Multi-Task (MT) learning setting, where asker age identification is used as its auxiliary task. In other words, we exploit their task synergy by integrating both training signals with the aim of boosting the classification rate of question intent. Since MT learning is regarded as fruitful when a target task is improved wrt. single-task models, in our experiments, we compare four frontier frameworks with several state-of-the-art single-task neural network classifiers. In brief, our results show that a MT implementation of T5 yielded an increase of at least 10% over the best single-task models, when trained on full questions. Our experimental results also unveil that extra substantial improvements can be obtained by adjusting its parameters. All in all, we conclude that both variables are inherently related. Last but not least, we also make available a new question set labelled with the age of their askers and their intents with the hope of encouraging the research of MT learning into cQA tasks.