Development of Effectiveness of Care and Use of Services Measures for Dental Care Plans

• Published in: Journal of public health dentistry Vol. 59; no. 3; pp. 142 - 149
• Main Authors: Bader, James D., Shugars, Daniel A., White, B. Alex, Rindal, D. Brad
• Format: Journal Article
• Language: English
• Published: Oxford, UK Blackwell Publishing Ltd 01.09.1999
• Subjects: Adolescent; Adult; and process assessment; Child; Delphi Technique; Dental Audit; Dental Care - standards; Dental Care - utilization; Dental Caries - classification; Dental Caries - prevention & control; Dental Prophylaxis - standards; Dental Prophylaxis - utilization; Dental Prosthesis - standards; Dental Prosthesis - utilization; Dental Restoration, Permanent - standards; Dental Restoration, Permanent - utilization; Dentistry; effectiveness of care; Efficiency, Organizational; health benefit plans-standards; Health Maintenance Organizations - standards; Health Maintenance Organizations - utilization; Humans; Insurance, Dental - standards; Insurance, Dental - utilization; Managed Care Programs - standards; Managed Care Programs - utilization; Molar, Third - surgery; Outcome and Process Assessment (Health Care) - standards; outcomes; performance measures; Periodontal Diseases - classification; Periodontal Diseases - prevention & control; Pilot Projects; Preventive Dentistry - standards; quality of health care; Reproducibility of Results; Root Canal Therapy - standards; Root Canal Therapy - utilization; Sensitivity and Specificity; Surgery, Oral - standards; Tooth Extraction - standards; Tooth Extraction - utilization; Tooth Loss - classification; Tooth Loss - prevention & control; use of services
• ISSN: 0022-4006; 1752-7325
• DOI: 10.1111/j.1752-7325.1999.tb03263.x

Objective: Standardized measures to assess clinical aspects of the performance of managed dental care plans are not available. This project sought to develop and evaluate measures for effectiveness of care and use of services that could be calculated using a plan's administrative data. Methods: Two panels of stake holders representing dental plans, purchasers, and dental providers participated in a modified Delphi process to refine initial sets of effectiveness of care and use of services measures modeled after HEDIS® measures for medical care. The refined measures were then pilot tested in two dental health maintenance organizations. Results: The development process resulted in specification of seven effectiveness of care measures assessing disease activity classification, and prevention and outcomes for caries, periodontal disease, and tooth loss. Six use of services measures focusing on prophylaxes, third molar surgery, preventive, restorative, prosthetic, surgical, and endodontic care also were specified. Pilot testing of the measures indicated reasonable reliability and sensitivity, but also demonstrated the need for supervision or auditing of the process. Conclusions: These standardized measures for dental care plan performance are available for immediate use. However, because the measures depend on diagnostic information (periodontal probing data and diagnoses associated with restorative treatments) in the administrative data set, their adoption will require changes in most plans' data systems and data collection policies.