A Systematic Review of Human-Computer Interaction and Explainable Artificial Intelligence in Healthcare With Artificial Intelligence Techniques

• Published in: IEEE access Vol. 9; pp. 153316 - 153348
• Main Authors: Nazar, Mobeen, Alam, Muhammad Mansoor, Yafi, Eiad, Su'ud, Mazliham Mohd
• Format: Journal Article
• Language: English
• Published: Piscataway IEEE 2021; The Institute of Electrical and Electronics Engineers, Inc. (IEEE)
• Subjects: Algorithms; Artificial intelligence; Data models; deep learning; Explainable artificial intelligence; Health care; healthcare; Human computer interaction; human-centered design; Human-computer interface; Interactive systems; Literature reviews; machine learning; Medical services; New technology; Security; Systematics; Usability; user-centered design
• ISSN: 2169-3536; 2169-3536
• DOI: 10.1109/ACCESS.2021.3127881

Artificial intelligence (AI) is one of the emerging technologies. In recent decades, artificial intelligence (AI) has gained widespread acceptance in a variety of fields, including virtual support, healthcare, and security. Human-Computer Interaction (HCI) is a field that has been combining AI and human-computer engagement over the past several years in order to create an interactive intelligent system for user interaction. AI, in conjunction with HCI, is being used in a variety of fields by employing various algorithms and employing HCI to provide transparency to the user, allowing them to trust the machine. The comprehensive examination of both the areas of AI and HCI, as well as their subfields, has been explored in this work. The main goal of this article was to discover a point of intersection between the two fields. The understanding of Explainable Artificial Intelligence (XAI), which is a linking point of HCI and XAI, was gained through a literature review conducted in this research. The literature survey encompassed themes identified in the literature (such as XAI and its areas, major XAI aims, and XAI problems and challenges). The study's other major focus was on the use of AI, HCI, and XAI in healthcare. The poll also addressed the shortcomings in XAI in healthcare, as well as the field's future potential. As a result, the literature indicates that XAI in healthcare is still a novel subject that has to be explored more in the future.