Unpacking the Narrative Decontestation of CSR: Aspiration for Change or Defense of the Status Quo?

• Published in: Business & society Vol. 59; no. 1; pp. 129 - 174
• Main Authors: Feix, Aurélien, Philippe, Déborah
• Format: Journal Article
• Language: English
• Published: Los Angeles, CA SAGE Publications 01.01.2020; SAGE PUBLICATIONS, INC
• Subjects: Companies; Narratives; Social responsibility; Taboos; corporate social responsibility (CSR); institutional theory; paradox theory; essentially contested concept; narrative analysis
• ISSN: 0007-6503; 1552-4205
• DOI: 10.1177/0007650318816434

Corporate social responsibility (CSR) has repeatedly been described as an “essentially contested concept,” which means that its signification is subject to continuous struggle. We argue that the “CSR institution” (CSRI; i.e., the set of standards and rules regulating corporate conduct under the banner of CSR) is legitimized by narratives which “decontest” the underlying concept of CSR in a manner that safeguards the CSRI from calls for alternative institutional arrangements. Examining several such narratives from a structuralist perspective, we find them to be permeated with six recurrent ambiguities that we show to be reflective of three deep-set taboos: the taboo of the noncongruency between corporate profit objectives and societal needs, the taboo of multinational firms’ continued contribution to the emergence of global socioenvironmental issues, and the taboo of the CSRI’s moderate results in solving these problems. We contend that the perpetuation of these taboos contributes to inhibiting substantial change in the way of doing business, and we sketch out possibilities for initiating a “recontestation” of CSR’s meaning.