TQM model based on Deming prize for schools

• Published in: International journal of quality and service sciences Vol. 14; no. 4; pp. 635 - 651
• Main Authors: Alauddin, Nursuhana, Yamada, Shu
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Publishing Limited 25.10.2022; Emerald Group Publishing Limited
• Subjects: Education; ISO standards; Knowledge management; Leadership; Objectives; Quality management; Quality standards; School districts; Total quality; School excellence; Society-oriented school objectives; Organisational ability
• ISSN: 1756-669X; 1756-669X; 1756-6703
• DOI: 10.1108/IJQSS-09-2021-0131

Purpose This paper aims to develop a total quality management (TQM) model based on the Deming prize criteria extracted from the Deming Prize. The proposed model is aligned with the school education context and deployed with the goal of achieving school excellence. Design/methodology/approach The model is developed based on a literature review in which key concepts for formulating the criteria and sub-criteria were identified. A qualitative research approach is applied to validate the model’s effectiveness. Interviews and feedback from an international school in Japan which adopted the model are used to determine its impact. Findings The model emphasises the achievement of school objectives (A) by implementing TQM activities (B) and assessing their impact (C). Its implementation offers enhanced organisational ability and the achievement of society-oriented school objectives. The findings show that the model gives clarity to TQM application and offers benefits for schools’ future sustainability. Originality/value This research proposes the adoption of a TQM model for educational institutions based on Deming criteria. Based on a comparison with prescriptive models such as Malcolm Baldrige National Quality Award and ISO 9001, this study shows how the developed model ensures organisational ability in current practice and future growth towards school excellence. Through the formulation of society-oriented school objectives and their linkage with results, it enables schools to create a balanced recognition of important stakeholders and gain consensus in realising the school’s objectives.