Human-Centered Artificial Intelligence: Reliable, Safe & Trustworthy

Well-designed technologies that offer high levels of human control and high levels of computer automation can increase human performance, leading to wider adoption. The Human-Centered Artificial Intelligence (HCAI) framework clarifies how to (1) design for high levels of human control and high level...

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Bibliographic Details
Published inInternational journal of human-computer interaction Vol. 36; no. 6; pp. 495 - 504
Main Author Shneiderman, Ben
Format Journal Article
LanguageEnglish
Published Norwood Taylor & Francis 02.04.2020
Lawrence Erlbaum Associates, Inc
Subjects
Artificial intelligence
Automation
Computer control
Control methods
Design
Human performance
Trustworthiness
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Summary:Well-designed technologies that offer high levels of human control and high levels of computer automation can increase human performance, leading to wider adoption. The Human-Centered Artificial Intelligence (HCAI) framework clarifies how to (1) design for high levels of human control and high levels of computer automation so as to increase human performance, (2) understand the situations in which full human control or full computer control are necessary, and (3) avoid the dangers of excessive human control or excessive computer control. The methods of HCAI are more likely to produce designs that are Reliable, Safe & Trustworthy (RST). Achieving these goals will dramatically increase human performance, while supporting human self-efficacy, mastery, creativity, and responsibility.
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ISSN:1044-7318
1532-7590
1044-7318
DOI:10.1080/10447318.2020.1741118