If someone is watching, I'll do what I'm asked: mandatoriness, control, and information security

• Published in: European journal of information systems Vol. 18; no. 2; pp. 151 - 164
• Main Authors: Boss, Scott R, Kirsch, Laurie J, Angermeier, Ingo, Shingler, Raymond A, Boss, R Wayne
• Format: Journal Article
• Language: English
• Published: London Taylor & Francis 01.04.2009; Palgrave Macmillan UK; Taylor & Francis Ltd
• Subjects: Behavior; Business and Management; Business Information Systems; Compliance; control; Cybersecurity; Data integrity; Data security; Employees; Hypotheses; information security; Information systems; Information Systems and Communication Service; Innovation/Technology Management; Management; mandatoriness; Network security; Operations Research/Decision Theory; Organizational behavior; Original Article; Perceptions; Policies; R&D; Research & development; Security management; Studies; User behavior; information security; mandatoriness; control
• ISSN: 0960-085X; 1476-9344
• DOI: 10.1057/ejis.2009.8

Information security has become increasingly important to organizations. Despite the prevalence of technical security measures, individual employees remain the key link - and frequently the weakest link - in corporate defenses. When individuals choose to disregard security policies and procedures, the organization is at risk. How, then, can organizations motivate their employees to follow security guidelines? Using an organizational control lens, we build a model to explain individual information security precaution-taking behavior. Specific hypotheses are developed and tested using a field survey. We examine elements of control and introduce the concept of 'mandatoriness,' which we define as the degree to which individuals perceive that compliance with existing security policies and procedures is compulsory or expected by organizational management. We find that the acts of specifying policies and evaluating behaviors are effective in convincing individuals that security policies are mandatory. The perception of mandatoriness is effective in motivating individuals to take security precautions, thus if individuals believe that management watches, they will comply.