A systematic review of Internet banking adoption

• Published in: Telematics and informatics Vol. 31; no. 3; pp. 492 - 510
• Main Authors: Hanafizadeh, Payam, Keating, Byron W., Khedmatgozar, Hamid Reza
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.08.2014
• Subjects: Adoption; Bank customers; Banking; Channels; Electronic commerce; Gaps; Internet; Internet banking; Lists; Literature reviews; Populations; Target recognition; Technology adoption; Internet banking; Bank customers; Adoption
• ISSN: 0736-5853; 1879-324X
• DOI: 10.1016/j.tele.2013.04.003

•Systematic review of 165 research articles on the adoption of Internet banking (IB).•Positioning IB adoption within the IB literature.•Classifying researches based on their perspectives on banking.•Analyzing researches according to publication year, source journal, country under investigation, and combinations of these issues.•Identifying gaps in IB adoption literature according to the performed deep analysis.•Discussing the key trends in the IB adoption literature.•Outlining some fertile areas for future research attention. This paper presents a systematic review of 165 research articles published on the adoption of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of IB adoption has grown significantly during this period, and remains a fertile area for academic research into the next decade. The findings reveal that the IB adoption literature can be classified according to three main themes: whether the papers seek to describe the phenomenon (descriptive); whether they seek to understand the interplay between the factors that drive adoption (relational); or whether they seek to draw higher level conclusions through a comparison across populations, channels or methods (comparative). A comprehensive list of references is presented, along with an agenda for future research that targets identified gaps in the literature.