Creating a Culture of Assessment: A Catalyst for Organizational Change

In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to a...

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Bibliographic Details
Published inPortal (Baltimore, Md.) Vol. 4; no. 3; pp. 345 - 361
Main Authors Lakos, Amos, Phipps, Shelley E
Format Journal Article
LanguageEnglish
Published Baltimore Johns Hopkins University Press 01.07.2004
Subjects
Academic Achievement
Academic Libraries
Access to Information
Budgeting
Change
Corporate culture
Cultural change
Data Analysis
Environment
Evaluation
Evaluation Methods
Evaluation Needs
Formative Evaluation
Goal Orientation
Information management
Institutional Research
Leadership
Libraries
Library Administration
Library Development
Library management
Library Research
Lifelong Learning
Management Systems
Needs Assessment
Organizational Change
Organizational Culture
Organizational Effectiveness
Performance evaluation
Performance measures
Relationship
Resource Allocation
Success
Systems Approach
User Satisfaction (Information)
United States > US
California
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Summary:In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if staff and leaders understand what is involved in organizational culture change. This paper describes the new paradigm of building a culture of assessment, and places it in the framework of organizational culture change, utilizing a learning organization and systems thinking approach. (Contains 41 notes.)
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ISSN:1531-2542
1530-7131
1530-7131
DOI:10.1353/pla.2004.0052