COVID-19 and Behavioral Factors of e-Payment Use: Evidence from Serbia

Banknotes and coins are some of the most frequently traded items in the world. Their current use, however, is unsustainable, and many countries are trying to digitalize their payment systems. The recent pandemic has accelerated this transition. Building on the Theory of Unintended Consequences, the...

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Bibliographic Details
Published inSustainability Vol. 15; no. 4; p. 3188
Main Authors Milosavljević, Miloš, Okanović, Milan, Cicvarić Kostić, Slavica, Jovanović, Marija, Radonić, Milenko
Format Journal Article
LanguageEnglish
Published Basel MDPI AG 01.02.2023
Subjects
Analysis
Banknotes
Coins
Conspiracy
Conspiracy theories
Coronaviruses
COVID-19
Disease transmission
Economic aspects
Electronic banking
Electronic funds transfer systems
Epidemics
Financial management
Health aspects
Literature reviews
Mobile commerce
Online payment services
Pandemics
Payment systems
Payments
Psychological aspects
Questionnaires
Serbia
Severe acute respiratory syndrome coronavirus 2
Statistical analysis
Sustainability
Technology Acceptance Model
Serbia
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Summary:Banknotes and coins are some of the most frequently traded items in the world. Their current use, however, is unsustainable, and many countries are trying to digitalize their payment systems. The recent pandemic has accelerated this transition. Building on the Theory of Unintended Consequences, the aim of this article is to examine the influence of some pandemic-specific factors (in specific, hand sanitization, conspiracy theory mentality, and financial acumen) on the current and prospective use of e-payment. A particular aim of the study is to analyze these relationships in Serbia (as an example of a cash-centric society). The study is based on primary data gathered via a questionnaire. The questionnaire was designed for the purpose of this study. In total, the study examined N = 474 examinees. The results of this study confirm that the pandemic-induced variables are statistically significant predictors of e-payment use. In particular, hand sanitization, conspiracy mentality (reversely), and financial acumen positively affect current and prospective e-payment use.
ISSN:2071-1050
2071-1050
DOI:10.3390/su15043188